Refund Policy

1. How money flows

1. The client pays for the order on MusliCreators.
2. Funds are held in escrow by the platform. The creator sees the order as "paid" but receives nothing at this stage.
3. The creator completes and delivers the work via the platform.
4. The client has 7 days to approve the delivery, request a revision, or open a dispute.
5. After approval (or automatically after 7 days without response or dispute), funds are paid to the creator, minus platform commission.

As long as funds are in escrow, MusliCreators can refund the client directly, without having to request the money back from the service provider.

2. Full refund (100%)

• The creator delivers nothing within the agreed deadline (or +7 days late without agreement).
• The creator becomes unreachable or cancels the order.
• The delivery is clearly off-topic compared to the accepted brief.
• Stolen or plagiarized content, identically generated from another work, or not copyright-free.
• Cancellation by the client before any work has started and within 24h.
• Service contrary to the values and rules of the platform.

3. Partial refund

When part of the work has been completed properly, the refund is proportional to what is missing, after mediation:

• Incomplete delivery (e.g. 2 out of 3 videos delivered).
• Significant delay, but delivery is ultimately completed.
• Quality below the offer sold, after an unaddressed revision request.
• Cancellation by the client after work has started: the portion already completed remains due.

4. No refund

• Payment made outside MusliCreators (wire transfer, PayPal, direct card, cash, crypto...): no recourse, no refund, no mediation.
• The service was delivered according to the brief and approved by the client.
• Simple change of mind after compliant delivery.
• Incomplete, delayed, or modified brief by the client after quote acceptance.
• Items not provided by the client (product, access, information) preventing delivery.
• Downloaded digital goods (ebooks, templates, presets, courses), unless the file is defective or does not match the description.
• Request made more than 14 days after delivery approval.

5. Opening a dispute

1. First contact the service provider in the order chat: most cases are resolved with a revision.
2. Without agreement within 48h, open a dispute from the order. Escrow is immediately frozen.
3. The MusliCreators team reviews the brief, quote, messages, and deliverables, then makes a decision within 72 business hours.
4. The approved refund is returned to the original payment method within 5 to 10 business days depending on the bank.

Service fees may be retained in the event of a dispute deemed abusive or a partial refund linked to a client cancellation.

6. Creator side

• You get paid as soon as the client approves, without waiting for a bank transfer from the client.
• Always deliver via the platform: it is your proof in case of a dispute.
• A client who offers to pay outside the platform also deprives you of all protection: you might never get paid.
• Repeated abusive cancellations may lead to account suspension.